Outreach / Information & Referral


Our professional and knowledgeable outreach staff are available to provide personalized help to link older adults to community resources in order to maintain their independence.  The Outreach Specialist can help in navigating life changes, completing paperwork and “cutting the red tape” for programs and services.  Examples of how our Outreach Specialist can help include:

  • Medicare information and assistance (Medicare, Medicare Part D, and Medicare Advantage Plans)
  • Community information and referrals
  • Fuel assistance programs
  • Home delivered meals
  • Filling out forms and applications
  • Interpreting hospital bills
  • Golden Buckeye Card
  • And so much more.

To schedule an appointment with our Outreach Specialist, please call 419-523-4121 or toll-free 1-877-796-1760.

Information and Referral

Our knowledgeable staff are available to connect older adults, their families and caregivers to community resources.  The Council on Aging is your local senior services expert when you need help on issues that impact older adults.  Our agency serves as the local “clearing house” for aging services by networking with other social service agencies and public and private entities to gather information and share it with our clients and their families in order to meet the needs of older adults.  If we find we do not offer a service requested by a potential client, we refer him or her to the appropriate agency.

The Council on Aging has information on many topics, including:

Adult Emergency Assistance Homemaker Service Supplemental Security Income
Adult Protective Services Home Repair Programs Support Groups
Alzheimer’s Programs Homestead Property Tax Exemption Tax Aide
“Benefits Checkup” Independent Living Program Utility Assistance
Care Coordination Program Local Assisting Programs HEAP
Care Giving Meal Programs Summer Cooling Program
Community Agencies Medicaid Telephone Service Assistance
Counseling Services Medicare Programs (QMB, SLMB) Weatherization
Elderly Legal Services Medicare Voter Registration
Emergency Response Systems Obtaining Parking Card for the Disabled
Equipment for Persons with Disability OSHIIP
Experience Works PASSPORT
Food Stamps Prescription Drug Assistance
Golden Buckeye Cards Senior Housing
Health Clinics and Services Social Security